At Gold Wave, your satisfaction is our top priority. We want you to feel confident when shopping with us, which is why we’ve made our return and exchange process simple and hassle-free.
✅ Eligibility for Returns
- Items can be returned within 30 days of purchase.
- Products must be unused, unworn, and in original packaging with all tags attached.
- Proof of purchase (order confirmation or receipt) is required.
🔄 Exchanges
- If you’d like to exchange an item for a different size, color, or product, we’re happy to assist.
- Exchanges are subject to availability of stock.
💰 Refunds
- Once your return is received and inspected, we will notify you of the approval.
- Approved returns will be refunded to your original method of payment within 5–7 business days.
- Shipping costs are non-refundable unless the return is due to an error on our part (wrong or defective item).
📦 How to Start a Return
- Contact our customer support team at support@goldwave.co.uk with your order details.
- Pack the item securely in its original condition.
- Ship it to the return address provided by our team.
⚠️ Non-Returnable Items
- Gift cards, clearance items, and intimate wear (for hygiene reasons) cannot be returned.
🤝 Our Promise
At Gold Wave, we believe in building trust with our customers. If you ever face an issue with your order, our support team is here to make it right.
For any questions or assistance with returns, please reach out to us at:
📧 info@goldwave.co.uk